Q. What is the difference between 304 specification and 316 specification stainless steel?
A. 304 Grade stainless steel is typically used in catering environments and also Healthcare applications. It is commonly known as 18/8 or 18/10. These figures respectively refer to the Chrome and Nickel content of the stainless steel. 316 Grade stainless steel is the same composition but incorporates an additional element called Molybdenum which gives the material a greater degree of resistance to chemicals. Pland manufacture products in both grades.
Q. Where can I find the prices on the web site?
A. Pland have chosen not to publish prices on its website. The website is primarily used by Architects and Specifiers and the time frame of projects can be spanned over several years. Displaying prices might therefore be misleading. Our chosen route to market is via Merchants and Distributors. If you would like to give us a call, we are happy to give an indication of the price you might pay for any chosen product.
Q. Where can I download the brochure?
A. The Pland Compendium has always been an excellent source of knowledge for many things relating to Stainless Steel and is not just confined to products. The Pland Compendium is available for download here.
Q. Where can I download a PDF drawing?
A. All of Pland’s products have a datasheet which is available for download by clicking the link adjacent to the product image on the website.
Q. Where can I download the latest HMT64/63 specifications?
A. Latest HTM Specifications can be downloaded from TSO (The Stationery Office) via the following link: http://www.tsoshop.co.uk/bookstoreLatest HTM Specifications can be downloaded from TSO (The Stationery Office) via the following link: http://www.tsoshop.co.uk/bookstore
Q. Do you have Case Studies where I can see similar projects.
A. Yes, please see the “Case Studies” tab
Q. Do you work with Architects and Specifiers?
A. Yes, please click on the following link to be redirected to RIBA Selector; http://www.ribaproductselector.com/
Q. Where can I download the care and maintenance regime.
A. Care and Maintenance of our products can be found in Downloads in the About section.
Q. Do you have any Quality standards?
A. Yes, we are fully accredited with ISO9001:2008, Certificate No. GB8703
Q. Can I collect from Pland?
A. Yes, if you would prefer to collect from Pland rather than have us deliver, we are happy to accommodate that. Please liaise with our Sales team who will be happy to offer you a chosen date and time to suit.
Q. Can you make something special or non-standard?
A. Yes, we have full CAD,CAM facilities and utilise the latest software from CoCreate to help us interpret your requirement into something bespoke, or if you just wanted a sink without overflow, this too can be incorporated with ease. Because we are a UK manufacturer and make the majority of our products in our factory, it’s not difficult for us to accommodate your requirement.
Q. Can I download hi res images?
A. No, Hi-res images are not available from the website, however if you are looking to distribute or advertise Pland products and need these, please call us and we can arrange to have them sent to you directly.
Q. Can you deliver worldwide?
A. Pland can offer a worldwide delivery service, subject to trade embargos in force at time of despatch. We are quite happy to give our global customers prices and shipping rates of our products. Please email enquiry directly to firstname.lastname@example.org or alternatively, via our contacts page.
Q. What is stainless steel?
A. Stainless Steel is an alloy (mixture) of different metals. It’s prime constituent is iron and is often mixed with other elements, typically Chrome and Nickel.
Q. Is stainless steel magnetic?
A. Stainless steel can be magnetic in certain grades. Pland typically use Austenitic stainless steels which are mostly non-magnetic, however there are certain grades available from the Ferritic range of stainless steels that are magnetic. Pland would normally use Austenitic grades for the majority of products and would only consider using Ferritic grades of stainless steel for products like stands and frames.
Q. Can I have an overnight delivery?
A. Yes, our chosen partner carriers offer a service throughout the UK which gives an option for overnight delivery. Pland usually consign everything on a next day service.
Q. What is the direct line for customer services?
A. Customer services can be contacted directly on either 0113 224 4487 or 0113 224 4488
Q. What is the lead time?
A. Lead times vary for products from ex-stock to 4 weeks depending upon whether the product is a stock item or is a bespoke product.
Q. Do you hold stock?
A. Pland stock a comprehensive range of products that are available on a next day service as long as the order is received before 1.00pm.
Q. Do you have an agent or distributor in my country?
A. Pland have distributors throughout the UK, but at the moment only have agents and distributors for Southern Ireland, Hong Kong and the Middle East. If you want to discuss becoming an agent or distributor for your own country, please contact us directly.
Q. Can I have my product without an overflow?
A. 90% of our products are available without overflow if required. No overflow is usually requested for medical sinks or installations where the use is clinical. This is to prevent the harbouring and growth of bacteria within the overflow pipe.
Q. Can I ask for someone to visit me?
A. Yes, of course. Either make the request via our contacts page or call us directly to arrange a suitable appointment.
Q. What is the difference between swg and metric terms?
A. swg (standard wire gauge) is a measurement that has been used to describe the thickness of material. More commonly these days this has been replaced with a thickness given in millimetres. We have personnel conversant in either terminology so can discuss whichever you’re the most comfortable with.
Q. Do Pland have an environmental policy?
A. Pland do not have an Environmental Policy but do have and Environmental Statement. We are working towards adopting ISO14001.
Q. Whats the difference between HTM64 & HTM63.
A. The differences are varied, but usually it relates to the profile. HTM64 is a square edge, turned down all round by 50mm and normally 600mm projection. HTM63 is a 55mm bullnose front edge with a 50mm upstand to the rear, usually of either 550 or 650mm projection.
Q. Can I have the catering units without the understand.
A. Yes, you can, simply order the unit top without the stand and under-shelf. The subframe for attaching the stand is recessed under the sink unit so the product can be fitted to proprietary cabinetry of your choice.
Q. Do you supply and fix.
A. Unfortunately, Pland do not offer this service. We’re happy to attend site, discuss measurements and help you choose products, but are unable to offer a fitting service.
Q. Can I have a one off special, and where do I find the drawing.
A. Yes, bespoke products are available. Because of their nature, each one is designed individually and drawings are done at the time required. Usually, we would supply a quotation, then upon receipt of a Purchase Order, we would interpret your requirements into a drawing or 3D model and request your approval.
Q. Do you carry an ex-stock range.
A. Yes, Pland carry a limited range of proprietary items in stock, please call for availability.
Q. Do you deliver direct to site.
A. Yes, if required, we are happy to deliver direct to site. We usually request a contact on site and a telephone number. The person signing for the delivery must be an authorised representative and be responsible for checking the delivery.
Q. Have you got an archive of products from previous projects I can view.
A. Yes, we have a library of drawings for both standard and special projects and case studies are available to view in our downloads section.